Privacy policy

Fixxr Technologies (pty) Ltd (“Fixxr,” “we” or “us”) has created this Privacy Policy in order to demonstrate our firm commitment to privacy and keeping your personal information secure.  This Privacy Policy is hereby incorporated in our Terms of Use and by registering for Services via the Fixxr Platform, you accept the terms of this Privacy Policy. All capitalized terms not otherwise defined herein shall have the meanings given them in the Terms of Use.

Notification of changes

We may update this Privacy Policy from time to time as our services change and expand.  If we update this Privacy Policy, we will post the updated Privacy Policy.  Unless otherwise provided below, the revised Privacy Policy will take effect when it is posted.  Once any changes become effective, your continued use of the Fixxr Platform after such time will signify your acceptance of the new terms.  If we are going to use your Personally Identifiable Information (as defined below) in a manner different from that stated at the time of collection, we will notify you, and you will have a choice as to whether or not we use your Personally Identifiable Information in such different manner.  In addition, if we make any material changes in our privacy practices that affect user information already stored in our database, we will notify you of the change and solicit your express acceptance of that change.

The Fixxr Platform contains links to other sites

We are not responsible for the privacy practices or the content of any other websites to which the Fixxr Platform links or which link to the Fixxr Platform.  By clicking on a link, logo, or other items, please note that you may no longer be on the Fixxr Platform.  To check what Internet location you are on, note the URL at the top and/or bottom of your browser.  We encourage you to read the posted privacy statements of all third-party websites.

Information we gather during registration

If you register an Account or apply to become a Fixxr Mobile Mechanic, we collect and store information that specifically identifies you or your account (“Personally Identifiable Information”).  At this time, the most information you would be required to submit is your first name, last name, password, street address, city, province, zip/postal code, country, phone number, email address, and information about your vehicle such as: VIN (Vehicle Identification Number), make, model, year, and engine capacity. Fixxr Mobile Mechanic applicants will also be asked to provide information about their repair skills and abilities to perform Vehicle Services.  For tax purposes, Fixxr Mobile Mechanics are also required to provide their Tax Number or ID Number (as applicable in South Africa).  Users and Fixxr Mobile Mechanics wishing to pay for various fees or service retainers via credit/debit card are also required to enter a valid credit/debit card number and name as it appears on the credit/debit card.  Other information requested on our registration page, including the ability to receive promotional offers from us, is optional.  We may, in the future, include other optional requests for information from you, to help us to tailor the Fixxr Platform for you and deliver personalized information to you.  We may supplement our information with additional information purchased from third parties for marketing purposes.  Credit/debit card information will be transmitted via SSL encryption for your protection but will not be stored on our site or in our database.  Securing your Credit/Debit Card (or other payment information) will be facilitated by our preferred payment gateway provider.

Call and SMS Data

Our Services facilitate communication between Users and Fixxr Mobile Mechanics.  In connection with facilitating this service, we receive call data, including the date and time of the call or SMS message, the parties’ phone numbers, and the content of the SMS message.

Online Booking placement and management

The private and shared areas of the Fixxr Platform help to facilitate communication and the exchange and sharing of information between Users and Fixxr Mobile Mechanics.  The information contained in bookings is accessible by Us, the contracting User, and the contracting Fixxr Mobile Mechanic.  We may use non-Personally Identifiable Information from a booking (e.g., the scope of work or spend limit) for statistical analysis, product development, marketing, and research.  We reserve the right to monitor communications throughout the Fixxr Platform, and if we believe that a User is violating any of our agreements; international, republic laws; and/or our stated policies, we may terminate such usage.

Online surveys and contests

Occasionally, we conduct online user surveys to collect information about our Users’ preferences.  These surveys are optional, and if you choose to respond, your responses will be kept anonymous.  Similarly, we may offer contests to qualifying Users in which we ask for contact and demographic information such as name, email address, and mailing address.  None of this information is shared with third parties, except in summary form, if at all.  The demographic information that we collect in the registration process and through online surveys is used to help us improve our services to meet the needs and preferences of our Users.  This may include targeting advertising to you about our services.  Information we gather through a contest may also be disclosed to third parties as necessary for prize fulfillment and other aspects of any contest or similar offering.

The Fixxr Payment System

We offer a payment system that allows Users to pay with a credit card, debit card, Instant EFT, MasterPass and other offered payment options via the use of our preferred payment gateway provider/s – Yoco / Paystack / Payfast (the “Payment System”).  If you make use of the Payment System, Yoco will collect your credit/debit card number and/or other entered financial institution information and will use that information to bill your membership/service fee and/or to perform the billing operation on behalf of the Fixxr Mobile Mechanic, including but not limited to the use and disclosure of such credit/debit card number and information to third parties as necessary to complete such billing operation.

Cookies and Automatically Gathered Information

We automatically collect your browser type and browser software version to tailor the presentation of the services to your browser and to maintain a record of your activity on the Fixxr Platform.  We use cookies to enable Users to specify unique preferences and to track User trends and patterns.  Users always have the option of disabling cookies via their browser preferences.  If you disable cookies on your browser, please note that some parts of the Fixxr Platform may not function as effectively or may be considerably slower.  As an automatic process, our web server software records a log file of IP addresses that access the Fixxr Platform. We also collect IP address information but do not ordinarily link IP addresses to Users’ Personally Identifiable Information.  However, we can and will use IP addresses to identify a User when we, in our sole discretion, determine that it is necessary to enforce compliance with our various policies or to protect our service, the Fixxr Platform, customers, or others.  For full details of the cookies we use and to manage your consent with said cookies visit our Cookie Policy.

FIXXR Mechanic Profile

As part of registration, Fixxr Mobile Mechanics may set up a Profile describing their experience, rates, and qualifications.  Some of the information requested in the Profile registration is mandatory.  If you decide to offer your services through Fixxr, this information may be used publicly.  Potential Users will look to your Profile to help them decide whether to make use of your services.

How We Use Registration Information

We use Personally Identifiable Information for our own internal purposes including contacting you to inform you about updates to our services and providing you with information relating to transactions that you conduct on the Fixxr Platform.  We reserve the right to disclose your information as required by law.  We do not rent or sell our Users’ Personally Identifiable Information to third parties.  We may send you email communications including information that we may think may be of interest to you, and we may provide your email address to third-party partners if we believe their products or promotions may be of interest to you. You may opt-out of receiving marketing emails at any time by modifying the Preferences section of your profile or by clicking on the unsubscribe link in any marketing email you receive from us.  In addition, to improve our ability to serve you relevant ads across the Internet for products that will be more interesting to you, we may provide your personal information to our advertising agents that use your information solely for our advertising purposes.
We may disclose and transfer your Personally Identifiable Information to any successor-in-interest of ours, such as a company that acquires our business.  We may need to disclose your personal information when required by law or when we have a good-faith belief that such action is necessary to comply with a judicial proceeding, a court order, or legal process.

Use of General Data

We reserve the right to use the general, non-personally identifiable data it obtains from Users’ use of the Fixxr Platform, including all statistical information.  You acknowledge that such data belongs to us and that we shall have the right to use such data as we determine at our sole discretion.

Third-Party Partners

We enter into relationships with third-party partners to provide products and services to our Users.  We may share your Personally Identifiable Information with certain third-party partners as required to provide a specific product or service that you request from such a partner.  However, these third-party partners may not use this Personally Identifiable Information for any reason other than to provide the service or product that the User has explicitly signed up for.  If you establish an Account through a third party partner (e.g., on a co-branded registration page), it is our general policy not to share anything other than summarized or aggregated data with the partner; however, any Personally Identifiable Information you provide may also be received by the partner and could be stored and used by them according to their privacy policy. Please take the time to review these third-party privacy policies.

Transaction Intermediaries

We use an outside payment gateway processing company to bill Users for bookings, retainers, and services.  We believe these companies do not retain, share, store, or use Personally Identifiable Information for any secondary purposes. We use commercially reasonable efforts to restrict transaction intermediaries from using Personally Identifiable Information for purposes unrelated to the Services.

FIXXR Mechanics

Services booked on the Fixxr Platform are completed by third-party Mobile Mechanics.  We may share the email addresses, phone numbers, addresses, or other relevant information of Users and Fixxr Mechanics once a booking is awarded on our Fixxr Platform to enable work on the booking to be completed.  These Fixxr Mobile Mechanics are not allowed to use Personally Identifiable Information except for the purpose of providing Vehicle Services as defined in our service agreements with each Mobile Mechanic.

Comments and Feedback Submitted by Users

We constantly seek to improve the quality and user experience of the Service. We value your input and encourage you to help us expand and make improvements to the Fixxr Platform and the Service by providing us with any thoughts or comments you might have regarding the Service or the operation of the Fixxr Platform. You can submit any comments you have to us by emailing [email protected].  When sending us comments, we may receive your email address or User ID and the country in which you are located.  This information is optional.  If you provide this information, we will only use it to acknowledge or respond to your comments. Submitting comments via email will not cause you to receive any secondary or promotional material unless specifically requested by you.  In certain circumstances, we may ask for your permission to post your comments in marketing or promotional materials.  We may send a request to receive Feedback on the Fixxr Platform or the Service.  You understand that information you provide as part of a feedback request, review, photo submission, or similar method will be available to other users and in some cases may be publicly available.

Security

We will use commercially reasonable methods to keep Personally Identifiable Information securely in our files and systems.  Our payment site is operated using secure Internet connections, using SSL (Secure Sockets Layer) encryption, to help protect your financial data.  We cannot, however, guarantee the security of your Personally Identifiable Information, particularly, as it travels over the Internet.  As such, we encourage you to exercise caution in determining what information you disclose via the Internet.

Terminating Your Account

We save your Personally Identifiable Information until your account with us is terminated.  To terminate your account, contact Fxxr Customer Service as indicated on our contact page or email us at [email protected].  If you terminate your account, your Personally Identifiable Information cannot be recovered, and you may continue to receive email communications for a short period of time until we have updated all of our databases.  After termination of your account, your Personally Identifiable Information may remain on our archived database and records for a reasonable time as residual information.  We will not use this residual information for business development purposes but may retain it and use it in connection with internal business purposes, such as internal record keeping and legal compliance.  We will maintain information on Users who have been removed for violating any of our policies.

Correcting/Updating Your Information and Opting Out

This Fixxr Platform gives the following options for changing and modifying information previously provided.

• You may update your registration information using the appropriate tools in the Fixxr navigation bar.
• You may update your address details using the appropriate page on the Fixxr Platform.
• You may update billing information using the appropriate page on the Fixxr Platform.
• You may update your vehicle information on the appropriate page on the Fixxr Platform.

For other requests, please contact [email protected].

Transmittal of Data

We reserve the right to transmit into South Africa any and all data that is submitted by Users outside South Africa, including but not limited to Personally Identifiable Information, and you hereby expressly consent to the foregoing.

Legal Disclaimer

Though we make every effort to preserve User privacy, we may need to disclose your Personally Identifiable Information when required by law, or when we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order, or legal process.

Your Rights

We want to ensure that you are aware of your rights in relation to the personal information that we process about you.

• Right to access – You have a right to get access to the personal information that we hold about you.  If you would like a record or description of the personal information that we hold about you, please request this through 1. our customer service channels. OR 2. send an email to [email protected] to exercise your rights.  We may, if allowed by law, charge a fee for this.
• Right to rectify/correct/ update – You have a right to correct inaccurate personal information and to update incomplete personal information.  Please request this through 1. Our customer service channels. OR 2. send an email to [email protected] to exercise your rights.
• Right to be notified – You have the right to be notified that your personal information is being collected by us or has been accessed or acquired by an unauthorized person.
• Right to object – You have a right to object to us processing your personal information where we have relied on one of the lawful grounds above for legitimate interest or where we perform a public law duty (and to request us to restrict processing). Please note that if you request us to restrict the processing of your personal information, we may have to stop or suspend the operation of your account or the products and services we provide to you.  Please note that where the law permits us to process your personal information, we will have a legal obligation to do so. Please request this through 1. Our customer service channels. OR 2. send an email to [email protected] to exercise your rights.
• Right to deletion – You have a right to request that we delete your personal information. Please request this through 1. Our customer service channels. OR 2. send an email to [email protected] to exercise your rights.
• Right to object to the processing of personal information for the purposes of direct marketing – You have a right to object at any time to the processing of your personal information for direct marketing purposes, including profiling you for the purposes of direct marketing. Please request this through 1. our customer service channels. OR 2. send an email to [email protected] to exercise your rights.
• Right not to be subject, under certain circumstances, to automated decision-making processes. You have rights in relation to automated decision-making, including a right to appeal if your application is refused.  You can exercise your right by submitting your request to [email protected].
• Right to lodge a complaint with the Regulator. If you wish to raise a complaint on how we have handled your personal information, you can contact us via email at [email protected] and our Data Officer will investigate the matter.  

Contacting Us

If you have any questions about this Privacy Policy or our privacy practices, you may contact us at [email protected].