FIXXR Limited Warranty Cover

Who is covered by this Limited Warranty?

This Limited Warranty, which is provided by Fixxr Technologies (Pty) Ltd (“Fixxr,” “we” or “us”), extends to you as the original purchaser of auto repair or maintenance services (“Vehicle Services”) provided by a Mechanic that you have requested and scheduled through the Fixxr Platform, or by means of contacting us via Telephone, Email, in-person contact or any other means that allowed us to conclude the business transaction.

This Limited Warranty does not extend to any person who may purchase your car after the Vehicle Services are performed.

What does this Limited Warranty cover?

Subject to the exclusions, limitations and conditions set forth below, we warrant that the Vehicle Services will be free from defects in:

• Materials (i.e., that the parts replaced in the performance of the Vehicle Services are not defective and perform as expected under normal usage conditions); and
• Workmanship (i.e., that the Vehicle Services were performed to the necessary degree and standard of skill with which the vehicle required to run efficiently)

How long will coverage under this Limited Warranty last?

This Limited Warranty lasts for 6 (six) months or 10 000 KMs (ten thousand kilometers), whichever comes first, measured from the date the Vehicle Services are performed and the odometer reading shown on the vehicle report provided after the service (the “Warranty Period”). Kindly note that any remedial work performed under this Limited Warranty will not restart the Warranty Period.

Some materials provided by Mechanics may carry a separate warranty that extends beyond the Warranty Period OR may end before the Warranty Period’s lapsing (e.g., some car batteries are covered by a manufacturer’s five-year warranty). In those instances, the term of the manufacturer’s warranty will apply to the materials (but workmanship will remain subject to the Warranty Period).

What will we do in the event of a defect in the Vehicle Services during the Warranty Period?

Should there be a material or workmanship defect within the Warranty Period, we will, at our discretion:

• Engage a Mechanic without charge to you to perform an initial check to ascertain whether the issue being experienced is covered under our warranty
• Under instances deemed to be covered by our warranty, engage a Mechanic without charge to you to perform remedial service work and/or replace the defective part(s) installed in connection with the Vehicle Services under instances deemed to be covered by our warranty.
• Issue a refund on any variance on material costs incurred by you where the replacement materials are available at a lower cost than originally quoted. In that case, we may require the return of the defective part or parts at issue before the remedial work is performed. Upon returning the defective part or parts and after assessing the defective part(s), we shall refund you.  We will not be responsible for any core fee charges (such as courier costs) incurred by you associated with returning the defective part or parts to us.

We neither assume nor authorize anyone to assume for us any other obligation or liability in connection with the Vehicle Services.

What is not covered by this Limited Warranty?

This Limited Warranty does not cover:

•  Any damage to your car caused by abnormal use (such as use in a commercial venture),
• Misuse, neglect (such as not performing maintenance services per the instructions in the owner’s manual for your car),
• Alteration or tampering, or
• By external causes (such as accidents, fire, water, and freezing);
• Any work for which you have paid the Mechanic directly, rather than making your payment through the Fixxr Platform;
• Any diagnostic or inspection service including pre-purchase inspection services provided through the Fixxr Platform;
• Any work not scheduled and processed through the Fixxr Platform, including any work performed by a mechanic initially introduced to you through the Fixxr Platform to the extent such work was not scheduled and processed through the Fixxr Platform;
• Any issues unrelated to the Vehicle Services ordered by you (such as if you order an alternator replacement because your vehicle was not starting, and the vehicle continues not to start after the alternator is replaced, this Limited Warranty does not cover the fact that the vehicle does not start);
• Any pre-existing or latent condition and defects with your vehicle that the Mechanic does not know before starting the Vehicle Services and that is discovered during or after the Vehicle Services are performed (such as if you engage the Mechanic to replace valve cover gaskets, but during the removal of the valve covers, worn, plastic hoses break because they are old and brittle; repairing or replacing the plastic hoses under that scenario would not be covered by this Limited Warranty);
• Any repairs that you request the Mechanic perform beyond those included in the Mechanic’s diagnosis of the problem, and which the Mechanic performs, even if those additional repairs are needed to fix the issue you asked the Mechanic to diagnose; provided, however, you authorize and pay for the additional repairs through the Fixxr Platform, such additional repairs would be included in the Vehicle Services and covered by this Limited Warranty; and
• Any consequential effects of the Vehicle Services performed, unrelated to any of the parts replaced being defective, or any consequential repair work being done incorrectly will not be covered by this Limited Warranty.  Such as after properly conducting a transmission fluid service, your transmission then poorly shifts because it cannot handle the new fluid—this is an example of a “consequential effect” and is not covered by this Limited Warranty.

This Limited Warranty is entirely void when

• Our Fixxr Mechanic installs any parts not ordered through the Fixxr Platform;
• Any Vehicle Service request is made by you that deviates from a manufacturer’s recommendation (such as you request conventional oil for an oil change but the owner’s manual for your vehicle calls for synthetic oil); or
• During the course of receiving the Vehicle Services (either before, during or after), you engage us to repair a part that should be replaced based on manufacturers recommendations to resolve an identified issue (such as you ask us to skim your discs to resolve uneven wear to your brake pads); or
• During the course of receiving the Vehicle Services (either before, during or after), you request us to perform a sub-set of the recommended fixes to resolve an identified issue (such as when we are performing an engine overhaul you request us to re-use the existing timing chain instead of fitting a new timing kit); or
• After receiving the Vehicle Services, you take your car to a person not scheduled and processed through the Fixxr Platform to diagnose or repair a problem believed to be associated with such Vehicle Services, without giving Fixxr the first opportunity to inspect and remedy the problem (or to consent to an alternative person or shop from doing so).  This includes contacting the Fixxr Mechanic initially assigned directly without the consent or knowledge of Fixxr to diagnose or repair a problem.

We shall make any determination of whether this Limited Warranty does not apply or is otherwise void as to a particular warranty claim at our sole discretion.

You will be charged the appropriate labour fees for a service call made under this Limited Warranty for an alleged defect that is not a result of a defect in workmanship, materials, or quality of the Vehicle Services. You must pay for any non-warranty service ordered at the same time as any warranty service.

What is the process for a claim filed under this Limited Warranty?

Once you file a claim with us, our team will evaluate the claim to determine preliminary eligibility for Vehicle Services coverage under this Limited Warranty. If eligible, we will send a Mechanic to inspect the problem.

Should the mechanic determine a defect in the Vehicle Services’ workmanship, materials, or quality and you elect to perform remedial service work and/or replace defective part(s) installed by a Fixxr affiliated mechanic, we will create a new appointment to perform such work and/or replace such part(s) at no cost to you.

Should the mechanic determine a defect in the Vehicle Services’ workmanship, materials, or quality and you elect to perform remedial service work and/or replace defective part(s) installed by a non-Fixxr affiliated mechanic we will authorize you to take your car to a registered automotive repair shop or dealer service centre that we select.  Where a non-Fixxr affiliated mechanic performs the remedial work the costs covered by Fixxr under such circumstances will only be to the maximum amount of what was originally paid for the initial Vehicle Services.

Suppose the mechanic determines that the claimed defect is not the result of a defect in the Vehicle Services’ workmanship, materials, or quality. In that case, you will be charged the appropriate labour fees.

What happens if you are outside our service area when you file a claim?

Suppose you file a claim, and we determine there is no qualified Mechanic available to provide the service. In that case, we will authorize you to take your car to a registered automotive repair shop or dealer service centre that we select. Suppose the repair shop or service centre determines that the claimed defect is a result of a defect in workmanship, materials or quality of the Vehicle Services. In that case, we will be liable for the cost up to a maximum amount paid for the initial Vehicle Services performed. We may also require the return of any parts found to be defective.

May you keep any defective parts replaced under this Limited Warranty?

No. All defective parts replaced under this Limited Warranty must be returned to us.

How do you file a claim under this Limited Warranty?
Submit a claim by clicking the button below and providing ALL requested information.

Or, alternatively, you can send an email to hi@fixxr.co.za with the following information:
Name, Booking/Invoice #, Technician Name, Time of Appointment, Repair Service, Current Mileage, Nature of problem and any supporting Documentation.

Please attach all relevant documentation supporting your claim including photos or video of the problem occurring with your vehicle. Please note, however, that attempting to fix the problem or touching the work performed by YourMechanic will immediately void your Limited Warranty.

Required Photos:

1. License Plate and VIN
2. Odometer Reading
3. Registration
4. Damaged or defective vehicle area