Q: Why should I use Fixxr to find a mechanic?

Every mechanic is vetted. We screen mechanics for qualifications, experience, and reliability before they can appear on the platform. No guesswork on your end. Compare quotes side by side. Submit a service request and receive quotes from multiple mechanics. You see the pricing upfront and choose what works for you. Real reviews from real customers. Only car owners who have completed a service can leave a review, so the feedback you read is genuine. Mobile and workshop options. Choose the convenience of a mechanic coming to you, or visit a workshop-based mechanic — whatever suits your schedule. Deal directly with your mechanic. No middleman. You communicate, negotiate, and contract directly with the mechanic through the platform. They answer your questions and do the work. No fees from Fixxr. We don't charge you any platform fees, service fees, or booking fees. The only cost is what your chosen mechanic quotes you.

Q: How does Fixxr work?

Submit a service request. Tell us your location , select your car, and choose the services you need. It takes under 2 minutes. Get matched with mechanics. Our platform matches you with verified mechanics in your area who have the right skills and experience for your specific request. Compare and choose. Review mechanic profiles, read customer reviews, and compare quotes. You pick the mechanic that suits you best. Communicate directly. Use the platform to message your chosen mechanic, discuss the job details, and arrange a time that works for both of you. Get the work done. Your mechanic performs the service — either at your location (mobile) or at their workshop. You deal with them directly. Leave a review. After the service is complete, rate and review your mechanic to help other car owners make informed choices.

Question 1

What is Fixxr?

Accepted Answer

Fixxr is an online platform that connects car owners with verified, vetted mechanics in their area. Whether you need a mobile mechanic to come to your home or office, or prefer to visit a workshop, Fixxr helps you find the right professional for the job.

We handle the hard part — finding, screening, and verifying mechanics so you can browse their profiles, compare quotes, read real customer reviews, and choose the mechanic that best suits your needs. Think of us as your trusted directory for quality car care.

Question 2

Why should I use Fixxr to find a mechanic?

Accepted Answer

Every mechanic is vetted. We screen mechanics for qualifications, experience, and reliability before they can appear on the platform. No guesswork on your end.
Compare quotes side by side. Submit a service request and receive quotes from multiple mechanics. You see the pricing upfront and choose what works for you.
Real reviews from real customers. Only car owners who have completed a service can leave a review, so the feedback you read is genuine.
Mobile and workshop options. Choose the convenience of a mechanic coming to you, or visit a workshop-based mechanic — whatever suits your schedule.
Deal directly with your mechanic. No middleman. You communicate, negotiate, and contract directly with the mechanic through the platform. They answer your questions and do the work.
No fees from Fixxr. We don't charge you any platform fees, service fees, or booking fees. The only cost is what your chosen mechanic quotes you.

Question 3

How does Fixxr work?

Accepted Answer

Submit a service request. Tell us your location, select your car, and choose the services you need. It takes under 2 minutes.
Get matched with mechanics. Our platform matches you with verified mechanics in your area who have the right skills and experience for your specific request.
Compare and choose. Review mechanic profiles, read customer reviews, and compare quotes. You pick the mechanic that suits you best.
Communicate directly. Use the platform to message your chosen mechanic, discuss the job details, and arrange a time that works for both of you.
Get the work done. Your mechanic performs the service — either at your location (mobile) or at their workshop. You deal with them directly.
Leave a review. After the service is complete, rate and review your mechanic to help other car owners make informed choices.

Question 4

Is Fixxr the company doing the repairs?

Accepted Answer

No. Fixxr is a platform, not a repair shop. We connect you with independent, verified mechanics who run their own businesses. When you book through Fixxr, your agreement is directly with the mechanic — not with Fixxr.

Our role is to vet every mechanic on the platform, provide the tools to connect you, and ensure quality through customer reviews and ongoing standards monitoring.

Question 5

Does Fixxr charge any fees?

Accepted Answer

No. Fixxr does not charge customers any platform fees, service fees, booking fees, or travel fees. The only cost to you is the quote your chosen mechanic provides for the work. What the mechanic quotes is what you pay — directly to them.

Question 6

Can I get a mobile mechanic or do I need to go to a workshop?

Accepted Answer

Both. Fixxr has verified mechanics who offer mobile services (they come to your home or office) and mechanics who operate from their own workshops. When you submit a service request, you can indicate your preference and we will match you accordingly.

For mobile services, you will need a suitable space such as a driveway, parking area, or garage — ideally on a flat surface. For more complex repairs that require specialised equipment, a workshop-based mechanic may be recommended.

Question 7

What services can I find on Fixxr?

Accepted Answer

Mechanics on our platform offer a wide range of repair, maintenance, and diagnostic services — including brakes, belts, hoses, fluids, oil changes, timing belts, lights, sensors, check engine light diagnostics, no-start inspections, leak detection, and much more.

Browse the full list here: View all services

The services available to you depend on the mechanics in your area and their specialisations. Our catalogue is growing as more mechanics join the platform.

Question 8

Which areas does Fixxr operate in?

Accepted Answer

Fixxr operates across various areas in South Africa, and we are expanding into new cities and suburbs regularly. See where we currently operate: Browse our service areas

If we are not in your area yet, you can join our waitlist and we will notify you as soon as we have verified mechanics near you. The more demand we receive for an area, the faster we prioritise it.

Question 9

How does Fixxr match me with a mechanic?

Accepted Answer

When you submit a service request, our matching algorithm considers several factors to find the best mechanics for you:

Trust Index — Our comprehensive trust score considers credentials, platform activity, reviews, responsiveness, and quality of work. Higher-trust mechanics are ranked more prominently.
Proximity — Mechanics closer to your location are prioritised.
Specialisation — We match mechanics who have experience with your car make and the services you need.
Availability & workload — Mechanics who respond quickly and aren't overloaded are ranked higher.

You will typically be matched with up to 5 mechanics, including mechanics who are new to the platform or who have worked with you before. You choose the one that suits you best.

Question 10

Can I choose my own mechanic?

Accepted Answer

Yes. After submitting your service request, you will see profiles of the mechanics matched to your job. You can review their qualifications, specialisations, ratings, reviews from other customers, and their quote — then choose the one you prefer.

You can also browse mechanic profiles directly on the Meet Our Mechanics page to see who is available in your area.

Question 11

How do I communicate with a mechanic?

Accepted Answer

Once a mechanic expresses interest in your service request, a conversation is opened on the platform. You can message them directly through your Fixxr dashboard to discuss job details, ask questions, clarify pricing, and arrange scheduling.

All communication is kept on the platform so both parties have a clear record of what was discussed and agreed.

Question 12

What if no mechanics are available in my area?

Accepted Answer

If there are no verified mechanics near you yet, you can join our area waitlist. We will notify you as soon as mechanics become available in your location. Sharing Fixxr with friends and family in your area helps us prioritise expanding there sooner.

Question 13

Can I use Fixxr for my business fleet?

Accepted Answer

Yes. Fixxr is well suited for fleet and business owners who need reliable, vetted mechanics for their vehicles. You can manage multiple service requests, compare quotes, and track service history — all from one platform.

Learn more about how Fixxr works for businesses: Fixxr for Business

Question 14

How do I get a quote?

Accepted Answer

Submit a service request by selecting your location, car, and the services you need. Verified mechanics in your area will review your request and send you their quotes. You can then compare them side by side and choose the one that works best for you.

Question 15

Who sets the prices?

Accepted Answer

Mechanics on Fixxr set their own rates and provide their own quotes. Fixxr does not set, control, or mark up pricing in any way. Each mechanic runs their own business and quotes based on their assessment of the work required, parts needed, and their labour rates.

This means you may receive different quotes from different mechanics for the same job — giving you the ability to compare and choose.

Question 16

Are there any fees from Fixxr?

Accepted Answer

No. Fixxr does not charge any platform fees, service fees, travel fees, or booking fees to customers. The only cost you pay is the quote provided by your chosen mechanic, paid directly to them.

Question 17

How do I know if a quote is fair?

Accepted Answer

One of the key benefits of Fixxr is transparency. When you receive quotes from multiple verified mechanics, you can compare pricing for the same job. Combined with each mechanic's reviews, ratings, and profile information, you have the context to make an informed decision.

If a quote seems unclear, you can message the mechanic directly through the platform to ask for a breakdown or clarification before committing.

Question 18

How do I pay for the service?

Accepted Answer

Payment is arranged directly between you and your mechanic. Each mechanic has their own payment methods and terms which they will communicate to you. Fixxr does not process payments on behalf of mechanics or customers.

We recommend discussing and confirming payment terms with your mechanic before the work begins.

Question 19

What if the mechanic finds additional work is needed?

Accepted Answer

If your mechanic discovers additional issues during the service, they will discuss this with you directly — including what is needed and any additional costs. You are always in control and can choose to approve or decline any additional work.

We recommend keeping all discussions about scope and pricing on the platform so there is a clear record for both parties.

Question 20

How do I book a mechanic through Fixxr?

Accepted Answer

Submit a service request with your location, car details, and the services you need.
Review the mechanics matched to your request and compare their profiles and quotes.
Choose your preferred mechanic and message them to arrange the details.
Agree on timing, location (your place or their workshop), and any other specifics.

The booking is arranged directly between you and the mechanic through the platform.

Question 21

I don't know what's wrong with my car. What should I do?

Accepted Answer

No problem. You can submit a request for a diagnostic inspection. Describe the symptoms you are experiencing (strange noises, warning lights, performance issues, etc.) and a verified mechanic will inspect your car, identify the problem, and provide recommendations along with a quote for any repairs needed.

Question 22

How quickly can I get a mechanic?

Accepted Answer

Response times depend on mechanic availability in your area. When you submit a request, you can indicate your urgency level — whether you need someone immediately, within the week, or are just browsing for quotes. Mechanics will respond based on their schedule and your timeline.

In most areas, you can expect to hear from matched mechanics within a few hours to one business day.

Question 23

How do I reschedule or cancel?

Accepted Answer

Since your arrangement is directly with the mechanic, any rescheduling or cancellation should be communicated with them through the platform messaging. We recommend giving as much notice as possible as a courtesy.

Fixxr does not charge any cancellation fees. However, individual mechanics may have their own policies which they will communicate to you.

Question 24

What if my mechanic is late or doesn't show up?

Accepted Answer

If your mechanic is running late or you are unable to reach them, please try contacting them through the platform first. If the issue is not resolved, you can reach out to the Fixxr support team at hi@fixxr.co.za or call +27 (0)60 043 4632 and we will help resolve the situation.

Reliability is one of the standards we monitor. Mechanics who consistently fail to meet their commitments may be removed from the platform.

Question 25

Who supplies the parts for my service?

Accepted Answer

Parts sourcing is handled by your mechanic. Most mechanics on Fixxr source high-quality OEM or OE-equivalent parts from trusted suppliers. The parts and their cost will be included in the quote your mechanic provides.

If you have preferences about parts brands or quality, discuss this with your mechanic before the work begins.

Question 26

Can I provide my own parts?

Accepted Answer

This depends on the mechanic. Many mechanics are happy to install customer-supplied parts, though this may affect any warranty they offer on the work. Discuss this with your mechanic directly when reviewing the quote.

Question 27

Is there a warranty on the work?

Accepted Answer

Warranty terms are set by each individual mechanic and will vary. Many mechanics on Fixxr offer warranties on both parts and labour. We recommend asking about warranty terms before you confirm a booking.

Since your agreement is directly with the mechanic, any warranty claims should be directed to them. If you experience issues, you can also contact Fixxr support and we will assist where we can.

Question 28

What if I'm not happy with the work?

Accepted Answer

If you are unsatisfied with the quality of work, we recommend first discussing the issue with your mechanic through the platform to reach a resolution.

If the matter is not resolved, contact Fixxr support at hi@fixxr.co.za or call +27 (0)60 043 4632. We take quality seriously — your feedback through reviews helps us monitor mechanic standards, and mechanics who consistently receive poor feedback may be removed from the platform.

Question 29

Are mechanics on Fixxr employees of Fixxr?

Accepted Answer

No. Mechanics on Fixxr are independent professionals who run their own businesses. They are not employees, contractors, or affiliates of Fixxr. When you book a mechanic through the platform, your agreement and relationship is directly with that mechanic.

Fixxr's role is to vet mechanics before they join the platform, provide tools for communication and lead management, and maintain quality standards through customer reviews and ongoing monitoring.

Question 30

How does Fixxr vet its mechanics?

Accepted Answer

Every mechanic goes through a screening process before they can appear on the platform:

Credentials check — We verify trade test certificates, qualifications, and relevant industry certifications.
Experience review — We assess their hands-on experience, specialisations, and work history.
Interview — We conduct a one-on-one assessment to evaluate professionalism and suitability.
Ongoing monitoring — Once on the platform, mechanics are rated by customers after every job. Those who do not maintain quality standards are removed.

Question 31

Are the mechanics certified?

Accepted Answer

Most mechanics on Fixxr hold recognised qualifications such as trade test certificates, or have extensive dealer or factory training. You can view each mechanic's profile on the Meet Our Mechanics page to see their experience, specialisations, completed jobs, and customer reviews.

Question 32

How do I find a mechanic who specialises in my car?

Accepted Answer

When you submit a service request with your car details, our matching algorithm prioritises mechanics who have experience and training with your specific make. Many mechanics on the platform have dealer or factory training with particular brands, or years of experience with specific vehicle types.

You can also browse mechanic profiles on the Meet Our Mechanics page to see their specialisations and choose accordingly.

Question 33

How do I become a mechanic on Fixxr?

Accepted Answer

If you are a qualified mechanic looking to grow your business, Fixxr can help. We generate leads, connect you with customers in your area, and provide tools to manage your jobs and build your reputation.

Learn more and register here: Fixxr for Mechanics

FAQ/Help

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