FIXXR Limited Warranty Cover

Who is covered by this Limited Warranty?

This Limited Warranty, which is provided by Fixxr Technologies (Pty) Ltd (“Fixxr,” “we” or “us”), extends to you as the original purchaser of auto repair or maintenance services (“Vehicle Services”) provided by a Mechanic that you have requested and scheduled through the Fixxr Platform, or by means of contacting us via Telephone, Email, in-person contact or any other means that allowed us to conclude the business transaction.

This Limited Warranty does not extend to any person who may purchase your car after the Vehicle Services are performed.

What does this Limited Warranty cover?

Subject to the exclusions, limitations, and conditions set forth below, we warrant that the Vehicle Services will be free from defects in:

• Parts
  (i.e., that the parts replaced in the performance of the Vehicle Services are not defective and perform as expected under normal usage conditions); and

• Workmanship
  (i.e., that the Vehicle Services were performed to the necessary degree and standard of skill required for the vehicle to run efficiently).

Important Clarification:

This Limited Warranty applies only to the specific Vehicle Services performed and the specific parts replaced as agreed and invoiced through Fixxr.

It does not guarantee the complete resolution of any underlying vehicle issues originally reported by the client unless those issues were explicitly addressed by the scope of work agreed to and performed.

Diagnostics provided by Fixxr or its Mechanics are intended to guide the repair process based on the symptoms observed and the information available at the time of inspection. Diagnostics and recommendations are advisory and may not identify all root causes of a vehicle’s condition.

In complex or evolving mechanical cases, multiple repairs may be necessary over time to fully resolve an issue.

Accordingly, the Fixxr Limited Warranty covers only the work performed and the parts replaced during the agreed Vehicle Services.

While the recommended repairs are based on symptoms observed and reasonable diagnostic efforts, the Warranty does not guarantee complete resolution of all potential causes of the symptoms initially reported by the client.
Additional repairs may be necessary if further underlying issues are identified after the initial repair is completed.

How long will coverage under this Limited Warranty last?

This Limited Warranty lasts for 6 (six) months or 10 000 kilometers, whichever comes first, measured from the date the Vehicle Services are properly completed according to Fixxr’s defined guidelines (the “Warranty Start Date”), as reflected in the vehicle report provided after the service.

Completion shall be deemed to have occurred when the following conditions are met:

• The assigned Mechanic has completed the agreed Vehicle Services to Fixxr’s required operational standards.

• The Mechanic has submitted all required completion documentation (including images, service reports, and notes) through the Fixxr platform.

• Fixxr has verified that the scope of work contracted has been substantially completed in line with the agreed service booking.

Full payment from the client is a separate obligation and does not delay or affect the start of the Warranty Period.

If a potential defect is identified before Fixxr’s defined completion is achieved, Fixxr will prepare an updated quotation outlining additional work needed.
If the client declines to proceed with the updated quotation, the Warranty will apply only to the services actually performed and documented as completed.

Kindly note that any remedial work performed under this Limited Warranty will not restart the Warranty Period.

Exceptions to the Standard Warranty Period:

• Certain parts provided during the Vehicle Services may carry a manufacturer’s or supplier’s warranty that is shorter than 6 months / 10 000 kilometers.
  In these cases, both the parts warranty and any associated workmanship warranty for that repair will be limited to the shorter manufacturer’s warranty period as provided to Fixxr.

• If a part provided carries a warranty longer than 6 months / 10 000 kilometers, then after Fixxr’s warranty period lapses, the client must deal directly with the manufacturer or supplier for any further parts-related claims. Fixxr’s workmanship warranty will still expire at the end of the standard 6-month / 10 000 kilometer period unless explicitly extended in writing.

• Fixxr will assist clients by providing supplier contact details and warranty information if needed, but will not be responsible for managing warranty claims beyond its warranty period.

• Where no specific warranty information is provided at the time of service, the default coverage period shall be Fixxr’s standard Warranty Period.

What is not covered by this Limited Warranty?

This Limited Warranty does not cover:

• Any damage to your car caused by abnormal use (such as use in a commercial venture);

• Misuse, neglect, or failure to perform routine maintenance (e.g., not following your vehicle owner’s manual recommendations);

• Alteration or tampering with the vehicle after the Vehicle Services have been completed;

• Damage caused by external events such as accidents, fire, flood, or freezing;

• Any work for which you have paid the Mechanic directly, rather than making payment through the Fixxr Platform;

• Any diagnostic or inspection services, including pre-purchase inspections, provided via the Fixxr Platform;

• Any work not scheduled and processed through the Fixxr Platform, including any work performed by a mechanic initially introduced via Fixxr but subsequently engaged privately;

• Any issues unrelated to the specific Vehicle Services ordered and completed.
  For example, if you order an alternator replacement because your vehicle was not starting, and the vehicle continues not to start after the alternator is replaced, this Limited Warranty does not cover the vehicle’s continuing no-start condition if the alternator installation was properly completed.

• Any pre-existing or latent conditions not known to Fixxr or the Mechanic at the time the Vehicle Services commenced, even if such conditions are discovered during or after the work (e.g., brittle hoses that break during a valve cover gasket replacement).

• Any repairs you request the Mechanic perform beyond those originally quoted, unless those additional repairs are processed through the Fixxr Platform.

• Consequential effects following proper Vehicle Services, unrelated to defective parts or defective workmanship.
  For example, properly conducting a transmission fluid service may cause your transmission to shift poorly if the internal condition of the transmission was already compromised.

• The overall resolution of underlying vehicle symptoms or problems originally reported by the client or observed by the mechanic as part of any diagnostic or inspection services.  Fixxr’s recommendations for Vehicle Services are made based on the information available at the time of inspection, but full resolution of complex issues often requires multiple stages of repair and ongoing client approval for further work.  The Fixxr Warranty covers only the specific repairs and parts agreed to and completed, and does not guarantee that a single recommended repair will fully resolve all underlying vehicle problems

When is this Limited Warranty void or limited?

This Limited Warranty may be entirely voided or partially limited under the following circumstances:

This Limited Warranty will be ENTIRELY VOID if:

• Non-Fixxr Parts: The Fixxr Mechanic installs any parts not ordered or supplied through the Fixxr Platform, unless explicitly agreed otherwise in writing by Fixxr.

• Deviation from Manufacturer Guidelines: You request a Vehicle Service that materially deviates from the vehicle manufacturer’s recommendations (e.g., requesting conventional oil when synthetic oil is specified).

• Partial Repairs Against Professional Advice: You request Fixxr to perform only a sub-set of recommended repairs, against the Mechanic’s professional recommendation that full replacement is required for proper operation (e.g., reusing an old timing chain during an engine overhaul).

• Unapproved Repairs by Third Parties: After receiving the Vehicle Services, you engage a third party, not scheduled and processed through the Fixxr Platform, to inspect, diagnose, or repair issues believed to be associated with the Vehicle Services without first providing Fixxr the opportunity to inspect and, if necessary, perform remedial work.

• Direct Contact with Fixxr Mechanic Without Authorisation: You contact and engage the assigned Fixxr Mechanic directly without Fixxr’s prior consent to perform further inspection or repair work related to the original Vehicle Services.

In these cases, all obligations under this Limited Warranty will be immediately and permanently void.

This Limited Warranty will be PARTIALLY LIMITED if:

• Diagnostics and Symptom Resolution: When a Vehicle Service is based on a diagnostic and a corresponding recommendation (e.g., replacing a battery to address a no-start condition), Fixxr warrants only that the specific Vehicle Services agreed to were performed correctly.  If the underlying issue persists after the work is properly performed, this Limited Warranty does not cover additional, undiscovered, or unresolved issues unless additional repairs were separately quoted, authorised, and performed through the Fixxr Platform.

• Client Refusal to Approve Additional Repairs Identified During Service:  If, during the course of completing the Vehicle Services, additional necessary repairs are identified outside the original agreed scope, Fixxr will issue an updated quotation outlining the recommended work.  If you decline to authorise the additional repairs, the Warranty will apply only to the services actually completed and paid for at the time of completion.

• Outstanding Balances and Warranty Coverage: If a client fails to pay the full balance due for the Vehicle Services:

  • Fixxr’s Warranty obligations will be strictly limited to verifying whether the originally agreed work was performed according to reasonable industry standards.

  • No further warranty work, parts replacements, or remedial services will be performed until all outstanding balances are fully settled.

  • In the case of a valid warranty claim where there are still outstanding balances:

    • Fixxr will only remediate up to the value of the monies already paid by the client to Fixxr.

    • If the cost of the necessary warranty remediation exceeds the amount already paid, the client must first settle the outstanding balance in full before full warranty coverage is reinstated.

    • Refusal to pay outstanding amounts will result in the Warranty remaining partially limited to the value of services already paid for.

If you request a warranty inspection and the reported issue is found not to arise from defective parts, workmanship, or quality of the Vehicle Services, you will be charged an appropriate service call fee for the inspection.  You must also pay for any non-warranty services ordered at the same time as any warranty inspection or remedial work.

Fixxr shall have the sole discretion to determine whether this Limited Warranty does not apply, is partially voided, or is fully voided with respect to a particular warranty claim.

Warranty Claim Process and Remedy Actions

1. Filing a Warranty Claim

• To initiate a claim under this Limited Warranty, you must file a claim by contacting Fixxr using the designated channels (e.g., via email to [email protected] or the Fixxr platform).

• You must submit all requested supporting information, including:

  • Name and Booking/Invoice Number

  • Mechanic Name

  • Time of Appointment

  • Service Performed

  • Current Vehicle Mileage

  • Nature of the Problem

  • Required supporting documentation (e.g., photos, videos)

Required Photos for a Claim:

• License Plate and VIN

• Odometer Reading

• Vehicle Registration

• Images of the damaged or defective vehicle area

2. Evaluation of the Claim

• Upon receiving your claim, Fixxr will conduct a preliminary evaluation to determine eligibility under the Limited Warranty.

• If preliminarily eligible, Fixxr will arrange for a Fixxr-affiliated Mechanic to perform an inspection to assess whether the reported issue is due to a defect in workmanship, parts, or quality of the Vehicle Services performed.

  • Wherever possible, the original Mechanic will be assigned; otherwise, a separate Fixxr-affiliated Mechanic will perform the inspection.

  • If the inspection is inconclusive, Fixxr may appoint a third-party service provider to independently inspect the vehicle, at Fixxr’s discretion.

3. Outcomes After Inspection

• If the inspection determines the defect is covered under the Limited Warranty:

  • Fixxr will schedule a new appointment at no charge to perform remedial service work and/or replace the defective part(s).

  • Core fees, courier charges, and other third-party administrative costs are not covered.

• If the inspection determines the defect is NOT covered under the Limited Warranty:

  • You will be charged an appropriate labour fee for the inspection.

  • You may choose to authorise further repairs at your own cost through Fixxr.

• If you elect to use a non-Fixxr affiliated mechanic for remedial work:

  • Fixxr must first authorise the use of a registered automotive repair shop.

  • The maximum reimbursement will be limited to the amount you originally paid to Fixxr for the Vehicle Services related to the defect.

4. Outstanding Balances and Remediation

• If there are any outstanding balances related to the original Vehicle Services:

  • Fixxr will only remediate up to the value of the monies already paid.

  • Full remediation under the Warranty will only proceed once the client has paid all outstanding amounts in full.

  • If the cost of repair or replacement exceeds the amount paid, the client will be responsible for settling the difference prior to full Warranty coverage applying.

Fixxr shall have the sole discretion to determine whether a defect is covered, whether the Warranty is void or partially limited, and how any claims are managed under this policy.

What happens if you are outside our service area when you file a claim?

Suppose you file a claim, and we determine there is no qualified Mechanic available to provide the service. In that case, we will authorise you to take your car to a registered automotive repair shop or dealer service centre that we select. Suppose the repair shop or service centre determines that the claimed defect is a result of a defect in workmanship, materials or quality of the Vehicle Services. In that case, we will be liable for the cost up to a maximum amount paid for the initial Vehicle Services performed. We may also require the return of any parts found to be defective.

May you keep any defective parts replaced under this Limited Warranty?

No. All defective parts replaced under this Limited Warranty must be returned to us.

Submit a claim by clicking the button below and providing ALL requested information.

Or, alternatively, you can send an email to [email protected] with the following information:
Name, Booking/Invoice #, Mechanic Name, Time of Appointment, Repair Service, Current Mileage, Nature of problem and any supporting documentation.

Please attach all relevant documentation supporting your claim, including photos or video of the problem occurring with your vehicle. Please note, however, that attempting to fix the problem or touching the work performed by Fixxr will immediately void your Limited Warranty.

Required Photos:

1. License Plate and VIN
2. Odometer Reading
3. Registration
4. Damaged or defective vehicle area