Privacy Policy

Our Commitment to Your Privacy

At Fixxr, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

Personal Information We Collect

We collect the following types of personal information:

• Registration Data: Names, addresses, phone numbers, and email addresses
• Vehicle Information: VIN, make, model, and year
• Payment Information: Credit/debit card details (transmitted via SSL encryption but not stored on our servers)
• Service History: Records of bookings, services performed, and technician interactions
• Location Data: Service location addresses for booking fulfillment

How We Use Your Information

We use your personal information for the following purposes:

• Account management and user authentication
• Service delivery and booking coordination
• Payment processing and transaction records
• Customer support and communication
• Platform improvements and service quality enhancement
• Marketing communications (with your consent)

Information Sharing with Third Parties

We share your information with trusted third parties only when necessary:

• Payment Processors: Yoco, Paystack, and Payfast for secure payment processing
• Service Technicians: Assigned mechanics receive necessary booking and vehicle information to complete your service
• Business Successors: In the event of a merger, acquisition, or asset sale
• Legal Requirements: When required by law or to protect our rights and safety

Your Privacy Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request corrections to inaccurate or incomplete data
• Deletion: Request deletion of your personal data (subject to legal obligations)
• Restriction: Request restriction of processing in certain circumstances
• Object: Object to marketing communications and automated decision-making
• Data Portability: Request your data in a structured, machine-readable format

To exercise these rights, please contact us at hi@fixxr.co.za

Security Measures

We implement industry-standard security measures to protect your personal information:

• SSL encryption for all data transmission
• Secure payment processing through certified providers
• Regular security audits and updates
• Access controls and authentication requirements
• Employee training on data protection practices

Cookies and Tracking

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Analyze platform usage and improve our services
• Personalize your experience
• Provide targeted communications

You can disable cookies in your browser settings, though some functionality may be affected.

Account Deletion

If you choose to delete your account:

• Your data cannot be recovered once deletion is complete
• Some data may remain in archived records for legal compliance purposes
• Transaction history may be retained for accounting and tax obligations

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at: hi@fixxr.co.za