Incorrect diagnosis leading to wrong repair (validated by Fixxr review)
Customer cancels after the mechanic has already arrived
No Refund
Customer changes mind after service completed
Customer supplied incorrect vehicle information
Issue reoccurs due to unrelated fault
Customer refuses approved work after parts have been purchased
2. Refund Timeframes
Refunds are processed within 3–7 business days.
Depending on your bank or payment provider (important for SA contexts like Capitec, FNB, Standard Bank, etc.), funds may take additional time to reflect in your account.
3. Refund Method
Refunds will be returned via one of the following methods:
Original payment method; OR
Fixxr Wallet / Credit (recommended for faster future bookings).
4. Dispute Resolution
Customers can log a dispute within 48 hours after service completion.
Fixxr conducts a thorough review process, which includes: